Service Encounters in Tourism, Events and Hospitality(English, Hardcover, Firth Miriam) Offer

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  • Language: English
  • Binding: Hardcover
  • Publisher: Channel View Publications Ltd
  • Genre: Business & Economics
  • ISBN: 9781845417277, 9781845417277
  • Pages: 208
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Service Encounters in Tourism, Events and Hospitality Specifications

Product Features:

Service Encounters in Tourism, Events and Hospitality Features & Specifications stand apart in the KNSB : Food & drink service industries category. The details about Service Encounters in Tourism, Events and Hospitality(English, Hardcover, Firth Miriam) are given below as well. Unboxing Service Encounters in Tourism, Events and Hospitality specs Language: English, Binding: Hardcover, Publisher: Channel View Publications Ltd, Genre: Business & Economics, ISBN: 9781845417277, 9781845417277, Pages: 208, & more details are given below

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.

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Service Encounters in Tourism, Events and Hospitality Specs

Book Details

Title Service Encounters in Tourism, Events and Hospitality
Imprint Channel View Publications
Product Form Hardcover
Publisher Channel View Publications Ltd
Genre Business & Economics
ISBN13 9781845417277
Book Category Economics, Business and Management Books
BISAC Subject Heading BUS081000
Book Subcategory Business and Management Books
ISBN10 9781845417277
Language English

Dimensions

Width 14 mm
Height 234 mm
Length 156 mm
Weight 494 gr

Books Info

Language English
Binding Hardcover
Pages 208
Publisher Channel View Publications Ltd
Year 0
Author Firth Miriam 

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The latest price of Service Encounters in Tourism, Events and Hospitality was obtained on 20 September 2026 from Flipkart
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