How to get your Kaff Chimney Repaired in Nagercoil?

In order to Fix your Kaffchimney Issue in Nagercoil firstly you need figure out what exactly is the problem with your chimney & whether or not your Kaffchimney is still covered under warranty & whether the warranty can be claimed in Jammu or Not. Kaffchimney’s generally come with a 1 year manufacturer warranty which is valid across India, before contacting the Kaff Service Center in Nagercoil it is highly recommended to check the troubleshooting steps given at the end of this page. If still you are unable to resolve the issues then you can contact Kaff Customer Care in Nagercoil by following the steps given below:

Note: Before contacting Kaff customer care, make sure you have your order no/invoice no or bill with information about the serial no & model number handy.

Follow these steps to contact to Kaff service centre:

  1. Dial Kaff Customer Care Number which is 18001802221 for Nagercoil region
  2. Once you are connected to the operator, explain the issue you are facing with your Kaff Mixer Grinder eg: Kaff Mixer Grinder 2018 Model is not turning ON.
    Note: Recently Kaff Changed their menu option you may now have to select an appropriate option from the IVR in order to connect to the Kaff customer care team.
  3. You would be asked for the exact model number & your invoice/order number.
  4. After providing the above set of details you may now be asked certain questions over the call like Is the Light on your Kaff Mixer Grinder turning ON.
  5. After you answer the questions, if the problem still persists the Customer Care Executive will Lodge a Complaint & Issue you a unique Reference Number also known as the Complaint/Ticket Number.
  6. The Field Engineer will contact you in 24 to 48 working hours, from the date the complaint is filed.
  7. The Field Engineer will make a Visit to your Nagercoil Address to diagnose the device. An attempt by the Field Executive will be made to repair the product at your place, if the attempt is unsuccessful then depending upon the issue the field engineer may:
  • Get the damaged part from the Company & will give you a replacement within maximum of 2 weeks
  • Send the Product to the Kaff Service Center / Workshop for repairs

Tip: If it has not been more than a week since you have purchased a product & it is giving you issues insist for the free of cost replacement of the product, contact the customer care for more information.

** Further if you are looking for Kaff Chimney Installation Service in Nagercoil, the same steps as given above would apply.

Troubleshooting Kaff Chimney Problems

Problem: Smoky Interior

Because there is no backing, this type of fireplace tends to leak out smoke into one or both of the adjacent rooms. This can sometimes be controlled by opening the damper, but even then, it may not resolve the problem completely. This can better be avoided by installing a glass door on each side and keeping one closed while in another room.

Problem: Non-Functioning Dampers

The damper is an important part of the flue in the chimney. When not working correctly, the fire will not be able to draw a consistent supply of oxygen, and it will not burn efficiently. To fix this, you will need to clean out the flue and remove any debris around the damper. You can also lubricate the damper's hinge to ensure smooth operation.

Problem: Fireplace Odors

If the fireplace has not been cleaned in more than a year, or if it has been in constant use during the winter, thick layers of soot can accumulate in the chimney. This buildup can produce some noxious odors that drift into the home, whether the fire is going or not. You can get rid of this odor by having the soot cleaned out of the chimney.

Problem: Water Leaking

Often, when two-sided fireplaces are installed there is no cap placed on to the chimney. In some circumstances, a cap is not necessary. However, if you notice that there is a lot of steam in the fireplace, water streaks along bottom of the chimney, or along the side walls, you will need to attach a chimney cap to keep out rain or other moisture.

Problem: Stains

If you have noticed white stains along the chimney or on the walls around the hearth, you may be seeing efflorescence. These white stains are mineral deposits that are left behind from water that has soaked through the surface and dissolved, and they may indicate water damage in the walls. However, they can be easily cleaned off with soap and water. To prevent this problem, apply water repellent or install a chimney cap to reduce the amount of water seeping through.