How to get your CP Plus CCTV Repaired in Rajkot?

In order to Fix your CP Plus CCTV Issue in Rajkot firstly you need figure out what exactly is the problem with your CCTV & whether or not your CP Plus CCTV is still covered under warranty & whether the warranty can be claimed in Jammu or Not. CP Plus CCTV’s generally come with a 1 year manufacturer warranty which is valid across India, before contacting the CP Plus Service Center in Rajkot it is highly recommended to check the troubleshooting steps given at the end of this page. If still you are unable to resolve the issues then you can contact CP Plus Customer Care in Rajkot by following the steps given below:

Note: Before contacting CP Plus customer care, make sure you have your order no/invoice no or bill with information about the serial no & model number handy.

Follow these steps to contact to CP Plus service centre:

  1. Dial CP Plus Customer Care Number which is 1800-103-0806 for Rajkot region
  2. Once you are connected to the operator, explain the issue you are facing with your CP Plus Mixer Grinder eg: CP Plus Mixer Grinder 2018 Model is not turning ON.
    Note: Recently CP Plus Changed their menu option you may now have to select an appropriate option from the IVR in order to connect to the CP Plus customer care team.
  3. You would be asked for the exact model number & your invoice/order number.
  4. After providing the above set of details you may now be asked certain questions over the call like Is the Light on your CP Plus Mixer Grinder turning ON.
  5. After you answer the questions, if the problem still persists the Customer Care Executive will Lodge a Complaint & Issue you a unique Reference Number also known as the Complaint/Ticket Number.
  6. The Field Engineer will contact you in 24 to 48 working hours, from the date the complaint is filed.
  7. The Field Engineer will make a Visit to your Rajkot Address to diagnose the device. An attempt by the Field Executive will be made to repair the product at your place, if the attempt is unsuccessful then depending upon the issue the field engineer may:
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  • Get the damaged part from the Company & will give you a replacement within maximum of 2 weeks
  • Send the Product to the CP Plus Service Center / Workshop for repairs

    • Tip: If it has not been more than a week since you have purchased a product & it is giving you issues insist for the free of cost replacement of the product, contact the customer care for more information.

    ** Further if you are looking for CP Plus CCTV Installation Service in Rajkot, the same steps as given above would apply.

    Troubleshooting tips for Repairing CP Plus CCTV:

    How to Properly Focus a CCTV Camera

    If your camera’s videos are fuzzy and/or unfocused, you may well need to re-focus your lens. In order to do this locate the focus ring on your camera and turn it until the video adjusts, becoming sharper.

    If you find that your camera does not have a focusable lens, then its existing lens may need to be fixed or replaced by your camera’s provider or manufacturer.

    Problem: Improve CP Plus CCTV Image Quality

    Since infrared video tends to be of a lower quality than a daytime video, it is natural for the picture produced by your CCTV camera to be slightly grainy, but if it gets excessive, this could be a sign of a problem.

    The reasons behind your camera’s grainy picture could be:
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  • Power interference
  • A poorly terminated cable
  • A malfunctioning DVR

    • Ensure that no video cables run alongside power cables, making sure you build a bridge or gap between them. If this doesn’t help matters, check all connections between the camera and DVR, ensuring that they are all secure.

    Problem: CP Plus CCTV Camera Not Working at Night

    It can be frustrating to find out that your CCTV isn’t working during the night time but it is a common problem, so you need not worry. So what is it that you’re experiencing?
    Below are a list of common issues users face:

    Problem: Blank screen

    If you’re experiencing no imagine whatsoever, make the checks you would normally do if it were the daytime. Check that your camera still has power and that all of the wires are attached and see to it that the infrared light is still lit – this shows that the power is finding its way into the camera.

    If everything looks fine, have someone stand closely in front of the camera lense – this should help the infrared pick up an image. Sometimes a blank screen occurs if there is nothing within a short range to focus on.

    Problem: A decline in voltage

    When the infrared lights up, more voltage is required and if you have a lengthy cable or not enough copper to conduct, there will be a voltage drop when the light illuminates. This may either restart your camera or turn it off completely.

    So during the day, when the infrared isn’t required, the CCTV camera will work just fine, but when the camera’s infrared turns on, your camera’s image might deteriorate or go completely. Check that you are using a pure copper cable, because CCA or copper clad aluminium might not be enough to power your device.

    Problem: White patches or completely white screen

    At night, you may come across white patches or a completely white screen. This occurs when the infrared light is on, reflecting off a surface and back into the CCTV camera lense. This can also happen if your camera lense isn’t focused and has a wide aperture.

    It may be the case that your sun visor isn’t situated correctly, for the best results the visor should be placed in line with the back of the device. Keep an eye out for any close objects such as guttering and soffits, because these can reflect the infrared back into the lens.

    If this is the case and you are unable to move your camera, to get a better image try zooming in, this should give you a better picture. Also, at night you might experience white patches from any external motion lights – so to ensure the best picture quality you may need to change their location.

    Inside cameras facing outside a window – Having a reflective pane of glass in front of your camera will cause the infrared to return the light back into the lense and cause a blurred or white image.

    Problem: Hazy/unclear images

    It sounds pretty ridiculous, but spider webs can be the reason that you’re experiencing hazy and unclear images. Grab the duster and get your clear image back.

    Problem: Moving spots

    Dust can be the reason for your moving spots. The light from your device can catch these particles as they pass by.

    Problem: CP Plus CCTV Blurred Image
    How to get rid of a blurred CCTV image:

    Check the focus of lens – If your camera has a fixed lense dome, loosen it and twist the lense until clear. Once it’s clear, lock it into position and put the camera back together. For other cameras with varifocal lenses, alter the zoom by moving the outer settings and stop once it gives a clean image, then lock into place.

    Clean lens – Using a camera friendly cloth and spray, wipe the lense and use a the spray to rub it clear.

    Reduce resolution – If you experience a blurred image, it might be because your resolution is too high, reduce it to half or lower than the current setting.

    Check inputs – Check to see that the cables are not twisted and broken.

    Problem: CP Plus CCTV Horizontal Lines

    Horizontal lines on CCTV footage is also known as ‘blooming’ or ‘smear’ and this happens when the CCD sensor inside the device is exposed to bright light. This light affects the pixels and can even burn them, which can be fatal for the lifespan of your device.

    How to get rid of blooming:

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  • Reduce the light or move any light that’s pointed directly at the camera
  • Try a camera with a CMOS sensor
  • Install dome cameras with a defensive shell that help to reduce the impact of light

    • Problem: Surveillance Camera Showing Black Screen
    Reasons why CCTV could be showing a black screen:
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  • Power supply – Faulty cables, loose connections and long wires could be your problem.
  • Wifi/radio signal loss – If your wifi keeps dropping or your cameras are too far away from the router, this can be an issue to your constant stream of footage.
  • Firmware problem – Bugs in your firmware can be fixed with an system update.
  • Hardware problem – It might be the case that the parts inside the device are damaged or failing, this is a problem that needs a professional’s opinion.
  • Cables/wires – Glitches or deterioration of image could be due to broken and damaged cables.

    • Problem: Infrared Camera Problems

    If your camera is not illuminating the area you require adequately, ensure that they IR LEDs are turned on at night, and if they are but there’s no improvement, contact your provider or manufacturer to ensure your camera is capable of functioning to the high standard you expect.

    If you wish to go down an alternative route, you could even add an additional standalone infrared illuminator to your camera, providing illumination for security cameras at night.